Frequently Asked Questions

About Us

Charles Watson Ironmongers Ltd have been in business for over a hundred years and have built strong supplier relationships with quality brands. Growing from a small Ironmongers shop in Halifax we look forward to bring you some great winter deals through our website Real Deal For You. We are 100% reputable, with a team of customer service experts ready to take your call or speak to you via our Live Chat online facility.

The Ordering Process

  • Browse our website and select the product you require.
  • Click ‘Add to Cart’
  • You can review your cart using the icon at the top right of your screen.
  • Click on the cart icon.
  • You will be asked what you would like to do next and guided through the steps.
  • Add a discount code
  • Calculate shipping
  • Add a gift voucher code
  • Once you have added the relevant discount codes and calculated your shipping, click ‘Checkout’ and you will be taken to a secure Paypal website for you to complete your order.

Yes, if you complete your order before 2.30pm, as your order will be processed today and dispatched on a Next Working Day delivery. If your order is completed after 2.30pm today, your order will be processed the following working day.

Delivery Related

The delivery partner we use will depend on the weight of your item, smaller items are delivered by Royal Mail and for larger items we use Parcelforce.

The weight of your order will be automatically calculated by Real Deal For You.

For more information please go to: https://www.realdealforyou.co.uk/delivery

We deliver to UK Mainland, Scottish Highlands and Isles, Northern Ireland, Isle of Man & Sicily.

Yes we do, depending on the weight of your order, which is automatically calculated by the Real Deal For You website.

For orders under two kilograms, we simply offer a flat rate delivery charge of £4.99 +VAT on all orders regardless of location of delivery. This is a First-Class standard Royal Mail delivery service using a 2D barcode to confirm delivery or attempted delivery.

Orders over two kilograms, will be sent by Parcelforce which is a fully tracked service and you will receive a one-hour delivery window which will be confirmed by text message on the day of delivery. (Please provide your mobile telephone number to benefit from the text alert service). Delivery charges vary by location:

  • UK Mainland £7.49 + VAT
  • Scottish Highlands & Scottish Isles: £14.99+ VAT
  • Northern Island, Isle of Man & Isles of Scilly: £17.99 +VAT

If you would like to arrange delivery outside of the UK Mainland, Scottish Highlands and Isles, please contact us at: [email protected] and we will do our best to accommodate your request.

Your order will be shipped depending on when you complete the order online. Orders placed before 2pm will be shipped the same working day (Monday-Friday). Orders placed after 2pm will be shipped the next working day.

For orders over two kilograms, you will receive a text message on the day of delivery giving you a 1 hour timeslot in which to expect your parcel.

Yes, please enter the relevant delivery information when you are completing your order during checkout.

Depending on when you complete your order your products will either arrive the next working day (if you order is completed before 2.30pm) or the following working day (if your order is completed after 2.30pm).

Returns

Please contact us at [email protected] with proof your purchase and reason for returning your product, The team at Real Deal For You will review the request and make the necessary arrangements.

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