Delivery Information

Charles Watson values your business and endeavours to make your shopping experience reflective of our values of being friendly, available and reliable, therefore we only use delivery partners who we can rely on.

The delivery partner we use for our Real Deal promotion will depend on the weight of your item, smaller items are delivered by Royal Mail and larger items we use Parcelforce.
The weight of your order will be automatically calculated by the Real Deals website.

For orders under two kilograms, we simply offer a flat rate delivery charge of £4.99 + VAT on all orders regardless of location of delivery. This is a First-Class standard delivery service using a 2D barcode to confirm delivery or attempted delivery.

Orders over two kilograms, will be sent by Parcelforce which is a fully tracked service and you will receive a one-hour delivery window which will be confirmed by text message on the day of delivery. (Please provide your mobile telephone number to benefit from the text alert service). Delivery charges vary by location:

- UK Mainland £7.49 + VAT
- Scottish Highlands & Scottish Isles: £14.99 + VAT
- Northern Island, Isle of Man & Isles of Scilly: £17.99 + VAT
Also, for your convenience and with the festive period approaching, we also offer you the ability to guarantee a Saturday delivery for an extra £14.99 + VAT.

If you have any questions, please do not hesitate to contact us at: [email protected]

Restrictions:

  • Orders placed before 2pm will be shipped the same working day (Monday-Friday).
  • Orders placed after 2pm will be shipped the next working day.
  • All delivery times are estimated and are not guaranteed but we will do our best to make sure all estimated delivery times are met.
  • If you do not receive your goods within the estimated delivery time, please contact us and we will be happy to assist you.
  • Orders cannot be cancelled or amended once they have been dispatched.
  • Delivery addresses cannot be changed once your order has been dispatched.
  • If there is a problem with your delivery address, we may find it necessary to contact you before the goods are shipped to confirm this. Goods will not be dispatched until we receive confirmation from yourself.
  • In the event that the carrier has difficulty delivery your goods, we may contact you for further delivery information or delivery instructions in order to assist the delivery.
Charles Watson